About the Role

We are seeking an experienced Application Support Engineer to join our team and provide specialized technical support for our simulation tools platform. In this role, you will be the critical link between our users and our engineering team, ensuring smooth operation and optimal performance of our simulation applications across global deployments.

As an Application Support Engineer, you will handle a diverse range of technical issues, from troubleshooting complex simulation scenarios to optimizing tool performance. You'll work with clients across various industries who depend on our simulation tools for mission-critical operations, including engineering analysis, product development, and research applications.

Key Responsibilities

Provide technical support and troubleshooting for simulation tools and related software applications
Diagnose and resolve application issues reported by end-users and internal stakeholders
Document technical problems, solutions, and best practices in a centralized knowledge base
Collaborate with product development and engineering teams to escalate and resolve complex issues
Monitor application performance and system health, identifying potential issues before they impact users
Create and maintain technical documentation, user guides, and troubleshooting procedures
Conduct root cause analysis on recurring issues and recommend improvements
Provide user training and guidance on proper tool utilization and advanced features
Track and manage support tickets through resolution using ticketing systems

Required Qualifications

2+ years of experience in technical application support or similar role
Strong understanding of simulation software concepts and workflows
Proficiency in troubleshooting complex technical issues
Experience with Windows and/or Linux operating systems
Excellent communication skills with ability to explain technical concepts clearly
Problem-solving mindset with attention to detail
Ability to work independently in a remote environment
Experience with ticketing systems and support documentation tools

Preferred Qualifications

Background in engineering, mathematics, or scientific computing
Experience with simulation or CAE (Computer-Aided Engineering) tools
Knowledge of programming languages such as Python, C++, or similar
Database management experience
Exposure to Agile development methodologies

What We Offer

100% remote position with flexible working arrangements
Opportunity to work with cutting-edge simulation technology
Professional development and technical training support
Collaborative global team environment
Career growth opportunities within a technology-driven organization

💰 Compensation not publicly listed. Market estimate for similar roles: from $55K, varying by experience and location.

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Open Positions (1)

Application Support Engineer – Simulation Tools