Associate Director, Global HR Shared Services
💰 $70,000 – $100,000/yrMarket estimate · not provided by the employer
Job Description
About Agoda
Agoda bridges the world through travel. Founded in 2005, we are now part of Booking Holdings [NASDAQ: BKNG], with over 7,000 employees from 90 countries. We connect millions of travelers to hotels, flights, and experiences worldwide, powered by data and technology at our cultural core.
About the Team
The People Team at Agoda attracts, develops, and retains exceptional global talent while fostering an inclusive, high-performing environment. Within this team, People Experience and Services designs and delivers critical people experiences, services, and operating foundations across the employee lifecycle—from onboarding and mobility to workplace services and employee support.
At the center of this model sits People Services & Help Desk, Agoda's front door for people support, alongside specialist teams such as People Relations Services. These teams ensure employees and managers receive clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive matters.
The Opportunity
We seek an Associate Director, Head of People Services & Help Desk to lead Agoda's employee-facing people service delivery model across:
- People Help Desk / Tier 1 support
- Tier 0 / self-service foundations
- Global People Relations Services
This key leadership role shapes how employees and managers access support on people topics—from day-to-day HR questions and lifecycle support to complex, sensitive employee matters requiring specialist intervention.
Location & Relocation
Based in Bangkok, Thailand, with relocation support provided.