Associate Director, Global HR Service Delivery
💰 $70,000 – $100,000/yrMarket estimate · not provided by the employer
Job Description
About Agoda
Agoda bridges the world through travel. Founded in 2005, we're now part of Booking Holdings [NASDAQ: BKNG], with over 7,000 employees from 90 countries. We connect millions of travelers to hotels, flights, and experiences globally through data-driven innovation and technology.
About the Team
The People Team at Agoda attracts, develops, and retains exceptional talent while fostering an inclusive, high-performing environment. The People Experience and Services function designs and delivers critical people experiences across the entire employee lifecycle, including onboarding, mobility, workplace services, and employee support.
Within this function, People Services & Help Desk serves as Agoda's front door for People support, complemented by specialist People Relations Services teams. Together, these units ensure employees and managers receive clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
The Opportunity
We seek an Associate Director, Head of People Services & Help Desk to lead Agoda's employee-facing People service delivery model across:
- People Help Desk / Tier 1 support
- Tier 0 / self-service foundations
- Global People Relations Services
This key leadership role shapes how employees and managers access support for HR questions, lifecycle events, and complex employee matters requiring specialist intervention. You'll lead a team delivering high-quality people experiences while driving operational excellence, service quality improvements, and strategic initiatives that support Agoda's global growth.
Location & Relocation
Bangkok, Thailand — relocation support provided.
Salary Disclosure: Editorial market estimate $70,000–$100,000 USD/year. This is not employer-provided compensation and may vary by experience, location, and qualifications.