Associate Director, Global People Services and Help Desk
💰 $200,000 – $350,000/yrMarket estimate · not provided by the employer
Job Description
About Agoda
Agoda bridges the world through travel. Founded in 2005, we are now part of Booking Holdings [NASDAQ: BKNG] with over 7,000 employees from 90 countries. We connect millions of travelers to hotels, holiday properties, flights, and experiences worldwide through data-driven innovation and technology.
About the Team
The People Team attracts, develops, and retains exceptional talent globally, creating an inclusive, high-performing environment where employees grow and contribute meaningfully. The People Experience and Services function designs and delivers critical people experiences, services, and operating foundations supporting employees throughout their lifecycle—from onboarding and mobility to workplace services and trusted employee support.
People Services & Help Desk serves as Agoda's front door for People support, working alongside People Relations Services specialists to provide clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive matters.
The Opportunity
We seek an Associate Director, Head of People Services & Help Desk to lead Agoda's employee-facing People service delivery model across:
- People Help Desk / Tier 1 support
- Tier 0 / self-service foundations
- Global People Relations Services
This key leadership role shapes how employees and managers access support across People topics—from day-to-day HR questions and lifecycle support to complex, sensitive employee matters requiring specialist intervention.
What You'll Deliver
Lead service design, operational excellence, and team performance across global People support functions. Build scalable self-service capabilities, mentor and develop high-performing teams, establish service standards and metrics, and partner with People leadership to align services with business strategy and employee needs.
Location & Relocation
Bangkok, Thailand. Relocation support provided.
Compensation Disclosure: Agoda did not publish salary for this role. The estimated range of $200,000–$350,000 USD/year is an editorial market estimate based on typical Associate Director-level People Operations roles in Southeast Asia. This is not employer-provided and may vary significantly by experience, qualifications, local market conditions, and location.