Global Technical Helpdesk Engineer (GSD) – Bangkok
💰 $80,000 – $130,000/yrMarket estimate · not provided by the employer
Job Description
About Agoda
Agoda bridges the world through travel. Founded in 2005, we're now part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries. We connect people to destinations and experiences through millions of hotels, holiday properties, flights, and experiences worldwide. Data and technology fuel our culture of innovation.
About the Global Service Delivery Team
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and employee connectivity. We provide the hardware, software, and access to resources that enable employees to achieve their goals—whether in the office, working remotely, or traveling. The GSD team uses state-of-the-art cloud management technologies combined with on-site services to manage the latest hardware across Windows, macOS, and Linux environments.
The Opportunity
We're seeking a Technical Helpdesk Engineer with customer support or help desk experience for our Bangkok team. Technology is at the heart of Agoda, and an IT career with us offers excellent growth opportunities in an exciting, multicultural environment.
Key Responsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or onsite at the office
- Monitor and respond quickly and effectively to requests received through the IT Support Service Desk
- Troubleshoot, diagnose, and resolve technical system, hardware, and software issues
- Guide users through the problem-solving process and empower them to resolve similar issues independently
- Support end users with device setup, software installation, account access, and general troubleshooting
- Prioritize and manage support requests based on business impact and service expectations
- Collaborate with internal teams to resolve cross-functional technical issues
- Document troubleshooting steps and escalate unresolved issues to the next support level
Salary Disclosure: The salary range of $80,000–$130,000 USD annually is an editorial market estimate based on industry data for this role and location, not provided by the employer. Actual compensation may vary significantly based on experience, qualifications, and local market conditions.