Accounts Receivable Client Onboarding and Customer Specialist

About AlphaSense

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights from content you can trust. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Role Summary

Reporting to the Billing & Collections Manager, you will serve as the primary point of contact for accounts receivable activities, resolving client communications regarding billing and collections inquiries. This role oversees all vendor onboarding and third-party platform management, with an emphasis on prompt, accurate communication and strict adherence to company SLA standards. You will have direct client communication and collaborate with multiple internal teams in a growing, well-funded tech company with significant career advancement opportunities.

Key Responsibilities

• Email Queue Management: Maintain the Billing & Collections email queue within 24 business hours SLA, serving as the primary point of contact for new email threads
• Vendor Onboarding: Oversee all vendor onboarding and third-party platform management
• Client Communications: Resolve billing, collections, and customer service inquiries with prompt escalation when necessary
• Case Management: Manage case queues and ensure SLA compliance across all client requests
• Cross-functional Collaboration: Work with internal teams and external clients to resolve AR-related issues

Qualifications

• 1+ years of experience in Order-to-Cash (O2C), collections, revenue recognition, reconciliation, or email queue/case management
• Bachelor's degree in Commerce (BCOM), Master's in Commerce (MCOM), BBA, or MBA in Finance (preferred)
• Experience with Salesforce and NetSuite platforms (preferred)

Required Skills

• Primary: Excellent written and verbal communication, data management, customer service, billing and collections expertise, problem-solving, multitasking
• Secondary: Time management, case management ownership, Excel and Google Suite proficiency

Salary Note: The employer did not publish compensation. The stated range of $80,000–$130,000 USD annually is an editorial market estimate based on typical AR specialist roles and regional context, not employer-provided. Actual compensation may vary based on experience, qualifications, and location.