Customer Support Agent

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We're still early in our journey, which means every person who joins shapes the future of our product, culture, and growth.

What You'll Be Doing

• Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
• Solve Problems: Collaborate with the ARQ team to address customer challenges and propose product improvements to reduce support workload.
• Get Things Done: Go beyond standard priorities to deliver results—doing whatever it takes to win is part of ARQ's DNA.

What You'll Need

• Fluency in English and Spanish and/or Portuguese (verbal and written)
• At least 2 years of customer support experience
• Strong problem-solving skills with ability to identify root causes and optimal solutions
• Demonstrated empathy and commitment to delivering exceptional customer experiences
• Resourcefulness with meticulous attention to detail
• Team player mentality with proven ability to close issues and exceed expectations
• Driven, relentless approach to customer satisfaction

What We Offer

• Competitive salary
• Discretionary performance cash bonus
• Latest technology and tools
• Strong team environment focused on skill development

Salary Disclosure: The salary range of $55,000–$85,000 USD/year is an editorial market estimate based on role, industry, and location data. This is not employer-provided compensation information and may vary significantly based on your experience, qualifications, and location.