Remote Concierge – Base Community Platform

About Base

Base is a platform dedicated to facilitating in-real-life social connection and community for accomplished professionals. Members come to Base seeking what their busy calendars often lack: regular, meaningful in-person time with peers they genuinely want to know. The company recognizes that a Member's first impression of Base is shaped by a person, not a product—and that person is the Concierge.

The Concierge Role

As a Concierge at Base, you serve as the human bridge connecting applicants to their first community experience. You work entirely through phone, SMS, and email to guide new Members from initial application through their first event attendance. This is a relationship-focused position where your communication skills and genuine curiosity about people directly impact member engagement and retention.

Key Responsibilities

• Outbound Member Engagement: Call newly applied Members with authentic, conversational outreach. Avoid scripted language in favor of genuine dialogue that builds trust from the first interaction.
• Multi-Channel Responsiveness: Manage inbound SMS, email, and phone inquiries with speed and professionalism. Response time is a critical success metric.
• Member Discovery: Ask thoughtful questions that help you understand each Member's background, interests, and motivations for joining Base. Use curiosity to deepen relationships and identify the right community connections.
• Event Conversion: Move Members from application status to confirmed event attendance. Ensure they feel recognized and welcomed before arriving at their first gathering.
• Performance Metrics: Track and achieve conversion targets. Performance bonuses are directly tied to measurable outcomes, creating an incentive-based compensation structure.

Ideal Candidate Profile

The best candidate combines charisma with professionalism. You are naturally engaging on the phone—the kind of person others want to continue conversations with. You maintain appropriate formality that would instill confidence in founders, physicians, judges, and other high-profile community Members.

• Customer-Facing Experience: You have substantial background in relationship-driven roles where service quality directly impacts outcomes. Hotel concierge teams, private club management, fine dining establishments, and members-only venues are ideal preparation.
• High-Touch Hospitality Background: Experience in luxury service environments such as hotel front office, concierge medicine, private clubs, or exclusive dining demonstrates your understanding of personalized service standards.
• Outbound Confidence: Cold calling and warm outreach do not intimidate you. You approach each call as an opportunity rather than an obstacle.
• Competitive Mindset: You are motivated by measurable outcomes and enjoy the challenge of hitting and exceeding targets. Performance-based incentives appeal to you.
• Genuine Curiosity: You authentically want to understand who people are, what they have accomplished, and what needs they are looking to fill through community connection.
• Communication Excellence: Your speaking voice is clear, warm, and easy to understand. You communicate with genuine sincerity rather than performative language.
• Service Excellence: You operate with a high service standard, treating every Member interaction as your most important call of the day.

Position Details

• Compensation: $30 per hour plus performance-based bonuses tied to conversion and engagement metrics.
• Schedule Flexibility: 15–30 hours per week. You maintain control over your working schedule within business hours.
• Work Environment: Fully remote position. All work conducted via phone, SMS, and email with no video conferencing requirements.
• Technical Requirements: Reliable home internet connection and a quiet, professional space suitable for taking client calls.
• Eligibility: Must be 18 years or older and authorized to work in the United States.

Why Join Base

This role offers flexibility combined with meaningful work. You directly impact how accomplished professionals connect with community and build relationships. The performance-bonus structure rewards your success, and the flexible 15–30 hour weekly schedule accommodates diverse lifestyle needs. If you thrive in relationship-building roles and appreciate the psychology of helping people move from curiosity to commitment, this position aligns with your strengths.

💰 Base lists hourly pay at $30/hour plus performance bonuses for a 15–30 hour weekly position. This translates to estimated annual compensation of $23,400–$46,800 depending on hours and bonus achievement. Market estimate for similar full-time remote customer success and concierge roles: $80K–$130K annually for 40-hour equivalents.