Customer Experience Specialist

About Clipboard

Clipboard is a fast-growing Series C marketplace backed by Y Combinator, operating as a leader in the Long Term Care vertical while expanding into Dental, Home Health, and beyond. With a global, remote team of 1,000+ professionals, we've been profitable since 2022 and fill millions of shifts annually across the United States. Our mission is to lift people up the socioeconomic ladder by connecting healthcare professionals with on-demand work opportunities through our innovative app-based marketplace.

The Role

We're seeking an experienced Customer Experience Specialist to join our 24/7 operations team supporting over 60,000 healthcare professionals on our platform. This is not a typical support role—it's an entry point into leadership. Many of our current leaders started in customer-facing positions, and we actively promote internally. You'll solve complex problems, build deep operational knowledge, and develop the skills needed to lead teams.

As a Customer Experience Specialist, you'll be responsible for maintaining marketplace reliability, ensuring high performance, and building trust with our users. You'll operate with urgency and ownership, taking initiative in fast-paced, cross-functional environments where your contributions directly impact thousands of professionals.

Key Responsibilities

• Provide expert-level customer support via chat and voice to healthcare professionals and workplace partners
• Manage customer interactions using CRM platforms (Zendesk, Salesforce) with precision and empathy
• Troubleshoot operational issues and escalate complex problems appropriately
• Maintain detailed documentation using Google Workspace tools
• Proactively identify and resolve customer pain points without waiting for direction
• Collaborate with cross-functional teams to improve processes and customer outcomes
• Support 24/7 operations with required Saturday and Sunday availability

Required Qualifications

• 2+ years of professional customer support experience via chat or voice
• 2+ years of hands-on CRM experience (Zendesk, Salesforce, or similar platforms)
• 2+ years using Google Workspace (Docs, Sheets, Gmail) in professional settings
• Fluent, professional-level English (spoken and written)
• Strong ability to thrive in fast-paced, cross-functional environments
• Proactive problem-solver who demonstrates initiative and ownership
• Exceptional attention to detail and sound judgment under pressure
• Proven ability to maintain composure and deliver quality support during high-volume periods

Location & Schedule

This is a fully remote position open to candidates in Europe and Canada. Please note: We operate 24/7 with rotating shifts. Each schedule consists of 5 days within a 7-day cycle (Sunday to Saturday), with both Saturday and Sunday availability required to support peak times. Shifts are assigned based on business needs.

Estimated start date: May 4th, 2026

Why Join Clipboard

You'll be part of a mission-driven company that genuinely impacts lives. We're profitable, growing rapidly, and committed to developing talent from within. If you're driven, sharp, and ready to grow from the ground up into leadership, we want you on our team.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.