Group Director, Experience Strategy

About the Role

EVERSANA is seeking a Group Director, Experience Strategy to lead strategic initiatives focused on designing and optimizing customer and employee experiences across the organization. This is a senior leadership position for a results-driven professional with proven expertise in experience strategy, organizational design, and cross-functional collaboration.

Key Responsibilities

• Develop and execute experience strategy roadmaps aligned with corporate objectives
• Lead cross-functional teams to identify and solve experience challenges
• Design customer and employee journey maps and improvement initiatives
• Oversee research, insights, and data analysis to inform strategic decisions
• Collaborate with leadership across marketing, operations, and product teams
• Manage budget and resource allocation for experience strategy projects
• Present findings and recommendations to senior executives and stakeholders

Required Qualifications

• 8+ years of experience in experience strategy, customer experience, or related leadership roles
• Demonstrated success leading large, complex cross-functional projects
• Strong background in research methodologies and insights generation
• Excellent communication and presentation skills
• Strategic thinking with ability to translate insights into actionable plans
• Experience managing and developing high-performing teams

About EVERSANA

EVERSANA is a global life sciences consulting and technology company dedicated to helping organizations navigate the complexities of the healthcare market. The company values innovation, strategic thinking, and customer-centric solutions.

Employment Type: Full-time, Remote