Delivery Excellence Manager, Central

About Glean

Glean is the Work AI platform that helps everyone work smarter with artificial intelligence. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business—without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities—AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

Glean has been recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI. With customers across 50+ industries and 1,000+ employees in more than 25 countries, Glean is helping the world's largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.

About the Role

Glean is seeking a Delivery Excellence Manager (DEM) to lead and orchestrate successful implementations and long-term customer engagements in the Central region. You will be responsible for ensuring customers achieve their desired business outcomes while maintaining exceptional delivery standards and customer satisfaction.

As a Delivery Excellence Manager, you will:

• Lead end-to-end customer implementation projects from kickoff through go-live and ongoing optimization
• Orchestrate cross-functional delivery teams including professional services, technical, and support resources
• Develop and execute customer success strategies tailored to regional accounts
• Drive adoption and value realization across enterprise deployments of Glean's Work AI platform
• Build and maintain strong customer relationships, serving as a strategic partner for long-term engagement
• Monitor delivery metrics, customer health indicators, and project KPIs to ensure excellence
• Collaborate with Sales and Account Management to support customer retention and expansion
• Identify process improvements and best practices to scale delivery operations

About You

You bring proven experience in customer delivery, implementation management, or customer success leadership—ideally in SaaS, enterprise software, or AI/technology solutions. You excel at:

• Managing complex, multi-stakeholder implementations with attention to detail and execution
• Building and leading high-performing teams in a fast-paced, evolving environment
• Communicating clearly with C-suite executives, technical teams, and diverse customer personas
• Problem-solving on the fly while maintaining customer confidence and delivery timelines
• Thriving in a remote, collaborative work environment with asynchronous communication
• Understanding enterprise software platforms, AI capabilities, and their business impact

If you're excited to help shape how the world's largest organizations harness Work AI, and you have a passion for delivering exceptional customer outcomes, we'd love to hear from you.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.