Customer Success & Support Team – Open Positions

Join Greenhouse's Customer Success & Support Teams

Are you passionate about customer success and delivering exceptional support experiences? Greenhouse is hiring for its Customer Success and Customer Support Teams, and we're looking for talented professionals to join our mission of making hiring work for everyone.

If you're interested in joining our Customer Success or Support Teams but don't see a specific open position that matches your qualifications, we encourage you to submit your resume. We'll keep your information on file and reach out when we identify the right opportunity for you.

About the Opportunity

Our Customer Success and Customer Support Teams are the backbone of the Greenhouse experience. These roles are critical to ensuring that every Greenhouse user has the tools, knowledge, and support they need to win at hiring. As a team member, you'll:

• Drive organizational change for our customers and help them unlock the full potential of the Greenhouse platform
• Set the bar for customer happiness, technical support, and industry expertise
• Deliver exceptional customer experiences while helping clients continuously improve their hiring processes
• Bring to life why Greenhouse is the leading hiring software in the market
• Collaborate with cross-functional teams to ensure customer success at every stage of their journey

Who We Are

Greenhouse Software is on a mission to make hiring work for everyone. We've built an award-winning hiring platform trusted by thousands of organizations worldwide. Our culture is built on collaboration, inclusivity, transparency, and accountability – and we're proud to have been recognized as a Fortune Best Place to Work and Inc. Best Workplace for multiple consecutive years.

We are a remote-first company with shared office spaces in New York City and Ireland, plus optional co-working spaces that give you flexibility to do your best work from anywhere. We believe that diverse perspectives make us stronger, and we actively nurture leaders who create inclusive cultures.

Why Join Greenhouse?

• Mission-Driven Work: Help thousands of companies hire better, impacting millions of job seekers worldwide
• Remote-First Flexibility: Work from anywhere with optional access to our NYC and Ireland offices
• Growth & Development: Benefit from a performance review program committed to actionable feedback and continuous learning
• Competitive Compensation: Performance-based bonus structure rewards great work
• Inclusive Culture: We celebrate diversity through active employee resource groups and inclusive leadership practices
• Industry Leadership: Join a company that uses its own product to hire exceptional talent

Requirements

• Currently authorized to work in the United States on a full-time basis
• Passion for customer success and support excellence
• Strong communication and interpersonal skills
• Ability to work in a collaborative, remote-first environment
• Experience in customer-facing roles is a plus

Equal Opportunity

Greenhouse Software is an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or any other protected characteristic.

Ready to make an impact? Submit your resume today, even if you don't see a specific open role. We're actively building our teams and would love to hear from you!

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.