Intake and QA Expert (Home Health Services)

About This Role

GoFasti, a leading Talent-as-a-Service platform, is seeking an experienced Intake and QA Expert specializing in home health services to join our remote team. This is a critical position for a healthcare organization that bridges world-class professionals from Latin America with premier companies globally. We're looking for an English-fluent professional based in Latin America, available to work fully remotely.

This role combines clinical expertise with quality assurance responsibilities in a fast-paced, high-volume home health environment. You'll play a vital part in ensuring patient safety, regulatory compliance, and operational excellence by managing clinical documentation review, intake coordination, and quality audits.

Key Responsibilities

• Clinical Documentation Review: Audit and review clinical documentation, including nurse assessments and OASIS evaluations, for accuracy, completeness, and regulatory compliance
• Quality Assurance: Conduct ongoing audits of nurse and therapy notes to ensure proper documentation standards and consistency across all patient records
• Compliance Verification: Ensure alignment between physician orders, patient clinical needs, and submitted documentation to insurance providers
• Discrepancy Resolution: Identify documentation gaps and follow up with clinical staff to resolve issues promptly and professionally
• Insurance Coordination: Support timely submission of required clinical documentation to insurance providers
• Patient Intake Processing: Review incoming patient referrals and verify all required clinical documentation and physician orders are complete and in place
• Internal Coordination: Coordinate with clinical and operations teams to gather missing information and facilitate smooth patient onboarding
• Timeline Management: Assist in ensuring patients are scheduled and evaluated within required service timelines (e.g., 24-hour initial assessment turnaround)
• Team Collaboration: Work closely with nurses, care staff, operations teams, and occasionally with patients to communicate clinical requirements and documentation needs
• High-Volume Environment Support: Thrive in a fast-paced setting requiring quick turnaround times and ability to manage multiple priorities simultaneously

Required Qualifications

• Minimum 2–3+ years of relevant clinical experience in healthcare settings
• Registered Nurse (RN) or Licensed Practical Nurse (LPN) credential (strongly preferred)
• Prior experience in home health services (highly preferred)
• Proven expertise in OASIS assessment familiarity and documentation standards
• Demonstrated experience reviewing clinical documentation and ensuring regulatory compliance
• Exceptional attention to detail with strong ability to connect information across documentation, orders, and patient needs
• Tech-savvy profile with ability to navigate multiple administrative software systems and platforms effectively
• Comfortable working with multiple systems and screens simultaneously in a technology-enabled environment
• Dynamic, proactive personality with ability to ramp quickly with minimal training in fast-paced settings
• Strong English communication skills (C1+ level required) for clear written and verbal communication with diverse teams
• Spanish language skills are a plus but not required

Ideal Candidate Profile

We're seeking someone with exceptional communication and relationship-building skills who embraces change while maintaining rigorous attention to detail. You should be an interested and proactive professional who is constantly learning and improving your skill set. The ideal candidate thrives in collaborative healthcare environments, understands the critical importance of accurate documentation for patient safety and compliance, and can manage high-volume workloads without sacrificing quality.

Why Join GoFasti?

GoFasti is committed to making remote work remarkable. We connect talented healthcare professionals from Latin America with first-class organizations worldwide. This is an opportunity to work on meaningful healthcare delivery challenges while enjoying the flexibility of remote work and the support of a growing, globally-minded organization.

💰 Compensation not publicly listed. Market estimate for similar roles: from $90K, varying by experience and location.