Customer Success Lead

About Notable

Notable is the leading healthcare AI platform transforming workforce productivity across health systems, hospitals, and payers. By improving healthcare quality, closing gaps in patient care, and driving member enrollment and retention, Notable enables organizations to scale growth without proportional staff increases. With a mission to impact 100 million patients, Notable is actively reshaping healthcare delivery through innovative technology and purposeful culture.

The Role

As a Customer Success Lead (CSL) for strategic accounts, you will be the accountable owner of customer outcomes across Notable's most complex and high-impact healthcare partnerships. This is a highly visible position requiring strong executive presence, operational rigor, and the ability to translate strategy into measurable outcomes. You will lead post-sale relationships end-to-end—owning adoption, value realization, governance, and long-term success—while serving as a trusted executive partner and internal quarterback across Notable teams.

Key Responsibilities

• Executive Relationship Management: Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities. Lead executive-level conversations connecting Notable's platform capabilities to measurable operational, financial, and clinical outcomes. Represent the customer internally at the highest level, ensuring executive context, commitments, and risks are clearly understood and acted upon.
• Customer Outcomes & Value Accountability: Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts. Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable's platform capabilities. Proactively identify risk, misalignment, or underperformance and lead structured action plans to course-correct in partnership with internal teams.
• Cross-Functional Leadership: Coordinate with product, implementation, clinical, and support teams to ensure seamless execution and customer success. Escalate issues appropriately and drive resolution with accountability and transparency.
• Strategic Growth & Expansion: Identify expansion opportunities within existing accounts, including new use cases, additional modules, and organizational scaling. Present compelling business cases that demonstrate incremental value realization.
• Healthcare Expertise Application: Leverage understanding of healthcare operations, clinical workflows, and payer/provider business models to contextualize solutions and drive adoption.

What Makes You Successful

Successful CSLs at Notable are not only relationship builders but operators who bring clarity, structure, and accountability to complex healthcare environments. You combine executive presence with hands-on operational rigor, translating customer strategy into measurable outcomes. You thrive in ambiguity, manage competing priorities across multiple stakeholders, and demonstrate resilience in navigating complex healthcare organizations.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.