Production Support Specialist (Remote)

Production Support Specialist – Remote

About This Role

At Neighbors Bank, we know that delivering a seamless lending experience requires more than great products and technology – it takes precision, care, and a team that thrives behind the scenes. We're looking for a detail-oriented, organized, and service-driven professional to join our Production Support team. In this full-time remote role, you'll help keep our mortgage operations running smoothly by managing documentation, ensuring compliance, supporting loan officers, and maintaining the systems that power our lending process.

If you're someone who enjoys organizing workflows, solving problems, and making complex tasks look effortless while collaborating across teams in a fast-paced environment, this opportunity is for you.

Key Responsibilities

• Prepare and issue Initial Loan Estimates (ILEs) in accordance with TRID requirements, ensuring accuracy, documentation integrity, and timely delivery to borrowers.
• Administer system access and user permissions across Encompass, CRM, and related mortgage platforms, providing workflow support and maintaining reporting accuracy.
• Audit loan officer communications to ensure consistency, regulatory compliance, and adherence to established workflow standards and best practices.
• Obtain and verify borrower employment and income documents, conducting thorough reviews to support loan qualification processes.
• Coordinate with borrowers and contractors to confirm repair completion for escrow holdbacks and manage related disbursement processes.
• Manage and evaluate incoming mortgage leads by reviewing credit and income information to determine next steps and support loan officer readiness.
• Communicate with borrowers to clarify documentation requirements, provide status updates, and ensure a smooth prequalification experience.
• Monitor shared mailbox systems to maintain timely response standards and ensure accurate document processing across the team.
• Maintain organized borrower documentation in MyQ and other systems, assisting with additional production support duties as needed.

What We're Looking For

We're not just looking for someone to complete tasks – we're seeking a team player who finds satisfaction in keeping operations running smoothly, loves problem-solving, and takes pride in the details that drive exceptional results.

Minimum Requirements:

• 2+ years of professional experience in data entry, auditing, or similar administrative support roles.
• Strong organizational and attention-to-detail skills with the ability to manage multiple tasks simultaneously.
• Proficiency with mortgage industry systems and platforms, particularly Encompass and CRM tools.
• Excellent written and verbal communication skills for interacting with borrowers, loan officers, and internal teams.
• Understanding of mortgage compliance requirements and TRID (TILA-RESPA Integrated Disclosure) regulations.
• Willingness to register with the NMLS (Nationwide Mortgage Licensing System). Neighbors Bank will facilitate and cover the full cost of this registration after onboarding.

Why Join Neighbors Bank?

Neighbors Bank is committed to supporting its team members with professional development, comprehensive onboarding, and a collaborative remote work environment. We cover all NMLS registration costs and provide the training needed to succeed in this role. You'll be part of a mission-driven lending organization that values precision, customer care, and operational excellence.

Position Type: Full-Time Remote (United States)

This is an excellent opportunity for detail-oriented professionals seeking a stable, meaningful role in the mortgage lending industry with flexible remote work arrangements.

💰 Compensation: $18–$20/hour based on experience (approximately $37,440–$41,600 annually for full-time hours). Market estimate for similar Production Support roles: from $55K, varying by experience and location.