Agent Advisor, Onboarding

About SERHANT.

SERHANT. is the most followed real estate brand in the world, delivering proven results for buyers, sellers, and developers. The company revolutionizes the traditional brokerage model through media and content creation, powered by a full-service in-house film studio and an amplification platform that reaches more people than competitors.

Within S.MPLE, SERHANT. is transforming real estate through AI-driven support combined with human expertise. This innovative approach empowers agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on client relationships and growth.

About the Role

We seek a motivated, detail-oriented professional to join our S.MPLE Department as an Agent Advisor focused on onboarding. This position plays a critical role in welcoming new agents to the SERHANT. ecosystem, guiding them through structured onboarding, and ensuring they adopt tools and services that drive long-term success.

Key Responsibilities

• Execute personalized onboarding processes for new agents, ensuring smooth transitions and early engagement
• Lead weekly group onboarding sessions for new agent cohorts
• Conduct 1-on-1 check-in calls with new agents during their first 90 days to reinforce training and provide guidance
• Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones
• Develop full proficiency in the SERHANT. ecosystem to support agents, answer questions, and resolve issues
• Drive faster agent proficiency by encouraging early adoption of key tools and systems
• Respond promptly and professionally to agent inquiries regarding technology, workflows, and expectations
• Contribute to onboarding roadmap enhancements based on agent feedback and departmental priorities
• Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support
• Assist with S.MPLE requests, delivering high-quality deliverables with timely turnarounds
• Deliver outstanding customer service to create a welcoming and empowering experience for new agents
• Meet performance expectations and contribute to departmental KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks
• Participate in department meetings and cross-functional collaboration efforts to continuously improve processes

Required Qualifications

• 1–3 years of experience in customer success, onboarding, training, or administrative support (real estate experience a plus)
• Experience leading small groups or training sessions in a remote environment
• Strong communication skills with the ability to clearly explain systems and processes
• Comfort with CRMs, digital platforms, and AI-driven tools in a fast-paced environment
• Detail-oriented approach with strong organizational and time-management skills
• Ability to work independently and collaboratively within a remote team

Salary Disclosure: This listing shows an editorial market estimate of $80,000–$130,000 USD annually. This is not employer-provided compensation information and may vary significantly based on experience, location, qualifications, and market conditions.