Service Delivery Specialist

About Presence Learning

Presence is the leading provider of teletherapy solutions for children with diverse needs. The company's award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K–12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, Presence is dedicated to ensuring every child has access to the support they need.

As a remote-first company, Presence recognizes the importance of in-person connection to advance its mission. The organization places high value on camera-on engagement, schedule coordination, and cross-functional communication. Travel is an important part of many roles, helping build stronger relationships with teams, clinicians, and school partners. Travel frequency varies by role and responsibilities but may include department offsites, team gatherings, and school or industry events.

About the Role

As a Service Delivery Specialist, you will own the day-to-day execution of service delivery across a portfolio of districts aligned to National, East, or West regional accounts. You'll lead delivery conversations, manage provider alignment, and ensure referrals are fulfilled on time and in line with Presence's revenue goals.

You'll work cross-functionally to align the right providers to the right students, ensuring they are set up for success and delivering services that meet the Presence Standard for clinical quality. This role requires a strong business mindset, clear communication, and the ability to guide districts toward solutions that reflect Presence's proven delivery model while maintaining the highest expectations for therapy excellence.

To stay connected, all employees commit to being available on-camera during Core Working Hours (Monday–Friday, 12–5 p.m. ET) with standard business hours of 9 a.m.–6 p.m. in your local time zone. For this role, limited travel may be required for team offsites or key district visits.

Key Responsibilities

District Execution & Ownership:

• Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts
• Lead delivery conversations with district stakeholders, ensuring alignment and progress toward contract goals
• Guide district partners toward solutions aligned with Presence's service model
• Manage referral fulfillment timelines and ensure services meet clinical quality standards
• Track delivery metrics and performance against revenue targets

Provider & Student Alignment:

• Work cross-functionally to match the right clinical providers to the right students
• Ensure providers and students are set up for success within the Presence platform
• Maintain communication with clinical teams to support ongoing service delivery excellence
• Identify and resolve provider or student-level challenges that impact service quality or delivery

Strategic Communication & Collaboration:

• Lead stakeholder conversations that balance clinical excellence with business objectives
• Communicate proactively with district partners about service status, outcomes, and opportunities
• Collaborate with internal teams including Clinical, Operations, and Account Management
• Document and share best practices across your district portfolio

What We're Looking For

Ideal candidates bring a combination of customer-facing experience, business acumen, and the ability to manage complex operational workflows. You should excel at building relationships with school district stakeholders while maintaining focus on revenue and service delivery metrics. Strong organizational skills, attention to detail, and comfort with data-driven decision-making are essential. Experience in education, healthcare, or client-facing service delivery roles is valuable.

You must be comfortable with remote-first work while embracing in-person connection opportunities. Flexibility for occasional travel and a commitment to Core Working Hours availability are required.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.