Corporate Account Manager

About Sharebite

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform enables employees to order meals from any restaurant while streamlining ordering and billing requirements for the company. Every meal ordered through Sharebite results in a meal donation to local partners like City Harvest and Feeding America to combat food insecurity. To date, Sharebite has donated over 15 million meals.

About the Role

As a key member of our Corporate Account Management (CAM) team, you will be responsible for ensuring corporate clients are successful and thriving while using the Sharebite platform. You will proactively advocate for customers, focusing on high adoption levels to ensure exceptional customer satisfaction. This position requires developing yourself as a trusted advisor who empowers and enables clients by coaching them on Sharebite's tools and solutions.

You will demonstrate strong attention to process and technical aspects of the Sharebite platform. Success in this role demands excellent listening skills, strong communication abilities, and a curious, creative approach to problem-solving.

Key Responsibilities

Onboarding & Implementation:

• Work closely with the corporate sales team to understand specific client requirements and pain points
• Synthesize information from client conversations to assess optimal account configurations and manage end-to-end account setup
• Liaise cross-functionally to ensure new client needs are prioritized from product and operations perspectives
• Answer ongoing client inquiries related to onboarding and implementation, through and after official launch dates

Customer Success & Adoption:

• Develop strategic account plans focused on driving platform adoption and achieving business outcomes
• Conduct regular check-ins with clients to assess usage, identify growth opportunities, and address concerns
• Provide proactive coaching on platform features, best practices, and optimization strategies
• Monitor key performance indicators and usage metrics to identify at-risk accounts and intervention opportunities

Cross-Functional Collaboration:

• Partner with product, operations, and support teams to resolve complex client issues
• Gather client feedback and communicate insights to inform product roadmap development
• Contribute to process improvements and documentation that enhance customer experience

What We're Looking For

You are a customer-focused professional with proven experience in customer success, account management, or similar client-facing roles. You excel at building relationships, understanding client needs, and translating those into actionable solutions. Your strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously position you for success. You're comfortable with SaaS platforms, have basic technical acumen, and thrive in collaborative, fast-paced environments.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.