Account Manager - TikTok Shop

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don't believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients' full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform.

We've guided brands through the full funnel—from launch to scaling into the millions in GMV—and we're just getting started. We believe the future of e-commerce is social, and we're building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it's a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly.

Role Overview

You'll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You'll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams.

This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you'll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy—with a clear path to Senior Account Manager typically within 6–12 months for strong performers.

Key Responsibilities

Client Operations & Communication

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs, MBRs, and QBRs
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
• Draft client updates and presentation decks; translate performance data into clear narratives and concrete next steps
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline

TikTok Shop Execution & Account Health

• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups
• Monitor and report account-health metrics including Late Dispatch Rate, Valid Tracking Rate, cancellations, and refunds; flag risks early
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams
• Support troubleshooting for approvals and policy compliance issues

Performance & Growth Support

• Track KPIs and prepare weekly performance dashboards for internal and client review
• Identify optimization opportunities and recommend tactical improvements to drive GMV growth
• Collaborate with creative and media teams to ensure successful campaign execution
• Document processes and best practices to scale team efficiency

What We're Looking For

• High agency and ownership mentality—you proactively solve problems and drive results
• Strong organizational and communication skills with meticulous attention to detail
• Ability to thrive in a fast-paced, ambiguous environment and adapt quickly
• Genuine interest in e-commerce, social commerce, or TikTok Shop (or willingness to learn rapidly)
• Spreadsheet fluency and comfort with basic analytics and data interpretation
• Collaborative mindset—you work seamlessly across teams and with clients

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.