Senior Account Manager, TikTok Shop – NYC

About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency scaling recognizable brands in social commerce. As a TikTok Shop–focused agency, we craft custom strategies—not cookie-cutter playbooks—to unlock client potential on the platform. We've guided brands from launch to millions in GMV, and we're building a team of high-agency individuals who thrive on ownership, autonomy, and speed.

Our culture is high-performing, entrepreneurial, and ambitious. We empower employees to pioneer new initiatives, scale business verticals, and design the next wave of commerce.

Role Overview

We're seeking a Senior Account Manager to serve as the quarterback for our flagship TikTok Shop clients. This is a high-impact, client-facing role where you'll lead strategy, own P&L levers, and drive execution across multiple business areas. You'll manage a pod of Account Managers and Creator Managers, gaining direct leadership experience while building scalable systems and playbooks.

Location Requirement: NYC office, Midtown Manhattan (onsite).

What You'll Own

Client Strategy & Growth

• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming
• Set and deliver quarterly GMV, ROI, and margin goals
• Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives
• Identify opportunities for expansion, upsells, and scope evolution

Leadership & Execution

• Manage and mentor Account Managers and Creator Managers, building high-performing teams
• Develop scalable playbooks and systems for client success
• Own client relationships, acting as the primary strategic partner
• Drive execution across strategy, content, creator partnerships, and performance optimization

This role is ideal for someone who thrives in ambiguity, takes ownership, and wants to pioneer the future of social commerce with leading global brands.