About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business—without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean's agentic capabilities—AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time.

The result is measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC's Disruptor 50, Bloomberg's AI Startups to Watch (2026), Forbes AI 50, and Gartner's Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping the world's largest organizations make every employee AI-fluent.

About the Role

As an AI Outcomes Manager on the West team, you'll play a critical role in demonstrating and measuring the real-world impact of Glean's AI solutions for our enterprise customers. This position bridges customer success, product insights, and business value realization—ensuring that organizations achieve measurable outcomes from their Work AI investments.

Key Responsibilities:

Partner with enterprise customers to define, track, and report on AI-driven business outcomes and KPIs
Develop customer success frameworks that quantify productivity gains, time savings, and decision quality improvements
Collaborate with product and engineering teams to gather insights on feature impact and customer needs
Drive customer adoption strategies that maximize ROI from Glean implementations
Create outcome-focused case studies and success stories demonstrating measurable business impact
Provide data-driven recommendations to customers on optimizing their use of Glean's AI capabilities
Monitor customer health metrics and proactively identify opportunities for expansion and deepening engagement

What We're Looking For:

Strong analytical mindset with ability to translate complex AI outcomes into business value metrics
Experience in customer success, outcomes management, or similar customer-facing analytical roles
Demonstrated ability to work cross-functionally with product, engineering, and sales teams
Excellent communication skills—able to explain AI impact to both technical and non-technical stakeholders
Experience working with enterprise SaaS platforms or AI/ML solutions preferred
Passion for understanding how technology drives real business change
Self-directed, detail-oriented, and comfortable working in a fast-paced environment

If you're excited to shape how the world works, you'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more—deeply embedded where people get things done. You'll contribute to agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee in every company.

💰 Compensation not publicly listed. Market estimate for similar roles: from $80K, varying by experience and location.

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