Associate Director, Global HR Shared Services
💰 $70,000 – $100,000/yrMarket estimate · not provided by the employer
Job Description
About Agoda
Agoda bridges the world through travel. Founded in 2005 by two entrepreneurs passionate about travel, Agoda makes it easier for everyone to explore the world. Today, as part of Booking Holdings [NASDAQ: BKNG], we operate with a diverse team of over 7,000 people from 90 countries across offices globally. We connect people to destinations and experiences through millions of hotels, holiday properties, flights, and experiences worldwide.
Data and technology fuel our culture of curiosity and innovation. If you're ready to help build travel for the world, join us.
About the Team
The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent globally. We create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work.
Within the People Team, People Experience and Services designs and delivers critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support.
People Services & Help Desk serves as Agoda's front door for People support, supported by specialist teams such as People Relations Services. These teams play a critical role in how employees and managers experience the People function day to day through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
The Opportunity
We are seeking an Associate Director, Head of People Services & Help Desk to lead Agoda's employee-facing People service delivery model across:
- People Help Desk / Tier 1 support
- Tier 0 / self-service foundations
- Global People Relations Services
This key leadership role within People Experience and Services shapes how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to complex and sensitive employee matters requiring specialist intervention.
Salary & Relocation
Relocation support is provided for this Bangkok-based position.
Salary Disclosure: The employer did not publish compensation. The estimated range of $70,000–$100,000 USD/year is an editorial market estimate based on role level, location, and industry standards—not an employer-provided figure. Actual compensation may vary significantly based on experience, qualifications, and local market conditions.