Care Coach Lead
💰 $80,000 – $130,000/yrMarket estimate · not provided by the employer
Job Description
About Charlie Health
Charlie Health is on a mission to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care addressing mental health conditions, substance use disorders, and eating disorders—removing barriers like limited local options, long wait times, and impersonal treatment. Our virtual-first model expands access to meaningful care from home.
About the Role
As Care Coach Lead, you will oversee a team of care coaches and ensure the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, support their professional development, and maintain high care standards while collaborating with clinical teams to help clients navigate their mental health journey.
Key Responsibilities
- Lead, train, and support a team of care coaches in daily responsibilities
- Foster a positive, collaborative team culture emphasizing open communication, respect, and mutual support
- Ensure care coaches meet performance metrics and deliver high-quality, client-centered care
- Conduct regular team meetings and 1:1s to provide ongoing feedback and professional support
- Review care coach performance, client outcomes, and feedback to identify improvement opportunities
- Support onboarding and ongoing training of new care coaches
Required Qualifications
- Minimum 2 years supervisory experience in a Crisis position
- Prior management experience in a KPI-driven environment
- Availability for evenings (until 9 p.m. MST) and Saturdays
- Clinical background or licensure preferred
Compensation & Benefits
Charlie Health provides comprehensive benefits to all full-time, exempt employees, including health coverage and professional development support.
Salary Disclosure: This is an editorial market estimate of $80,000–$130,000 USD annually, based on role level and industry data. This is not an employer-provided figure and may vary significantly by candidate experience, location, and qualifications. Refer to Charlie Health's official posting for actual compensation details.