Program Manager, OMX SOTO

About the Role

Chime is seeking a Program Manager to join the Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. This team leads OMX's highest-priority strategic initiatives that advance key organizational results while supporting Chime's broader business objectives.

As a Program Manager, you'll act as a "GM for hire"—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives. You'll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done.

You'll work closely with teams across OMX and collaborate with partners in Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other functions to solve complex operational challenges. Beyond delivering programs, you'll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on highest-value work.

Key Responsibilities

• Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership
• Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight
• Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor
• Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organization
• Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions
• Identify patterns, inefficiencies, and opportunities beyond assigned programs, partnering with SOTO to leverage AI, automation, and scalable practices that simplify workflows and improve execution at scale
• Champion a culture of continuous improvement and operational excellence

About You

You thrive in fast-moving environments, enjoy solving complex problems, and have a track record of leading cross-functional initiatives that create lasting business impact. You're comfortable with ambiguity, excel at stakeholder management, and bring both strategic thinking and execution excellence to mission-critical work.

Compensation & Benefits

Full-time employees are eligible for bonus, competitive equity package, and benefits.

⚠ Editorial Market Estimate: This role's salary range is estimated at $80,000–$130,000 USD annually based on market analysis. This is not employer-provided compensation and may vary significantly by location, experience, skills, and qualifications. Chime's original posting indicated $130,000–$180,000; verify current compensation directly with the employer.