Senior Manager, Global Workforce Management
💰 $80,000 – $130,000/yrMarket estimate · not provided by the employer
Job Description
About the Role
Chime is hiring a Senior Manager, Global Workforce Management to scale and optimize workforce planning across its global Customer Operations organization. In this leadership position, you'll oversee forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You'll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to drive operational performance while shaping the future of workforce management through AI, automation, and continuous innovation.
Key Responsibilities
- Lead forecasting, capacity planning, scheduling, and workforce optimization across a large-scale global customer operations organization supporting 4,000+ agents
- Develop staffing plans that balance member demand, service level objectives, employee experience, and financial goals
- Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth
- Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes
- Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance
- Champion innovation in workforce management through AI and automation initiatives
What We're Looking For
This role requires proven experience in workforce management, team leadership, and strategic planning in large-scale operations. You should have strong analytical capabilities, excellent cross-functional collaboration skills, and a track record of driving operational improvements through data-driven decision-making.
Compensation & Benefits
Full-time employees receive competitive base salary, performance bonus, equity package, and comprehensive benefits.
Salary Transparency Note: The employer has publicly stated a base salary range of $170,000–$235,000 USD annually, depending on location, skills, qualifications, and experience. This is employer-provided information.