Remote Customer Success Manager
💰 $75,000 – $90,000/yr
Job Description
About Convoso
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, we've remained at the forefront of innovation, developing solutions to drive customer growth while supporting regulatory standards. Headquartered in Los Angeles with a distributed global team, Convoso was awarded as a "best place to work" company fostering team integrity, positive persistence, and continuous growth.
The Role
We're seeking a passionate Customer Success Manager to empower customers to succeed, scale, and thrive. Great CSMs don't just support customers—they drive measurable impact and deliver ongoing value.
Key Responsibilities
- Own customer outcomes: Partner with customers to define, track, and achieve business goals demonstrating Convoso's value
- Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
- Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance
- Engage across the lifecycle: Lead post-implementation activities through high-touch engagement, digital communication, and scalable programs
- Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
- Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
- Advocate for customers: Serve as the voice of the customer internally, contributing to product and service improvements
Work Environment
Most roles function as hybrid with opportunities for travel to in-person business events and company meetings. Convoso employs remote team members across multiple U.S. states including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, and VA. We welcome applications from candidates across the United States.