Atlassian Cloud Platform Engineer

Role Overview

Dropbox Corporate IT is seeking an experienced Atlassian Cloud Administrator to own and evolve our Atlassian ecosystem, including Jira Cloud, Confluence Cloud, and Loom Enterprise. This is a strategic platform ownership role that goes beyond day-to-day administration. You will build a scalable, secure, and intuitive collaboration platform enabling teams across Dropbox to plan, build, document, and communicate effectively.

As a platform owner, you will balance user experience, governance, automation, security, and long-term maintainability. You will partner closely with Engineering, Technical Program Management, Security, and cross-functional stakeholders to drive standardization, reduce complexity, and support a global, virtual-first workforce. This is a high-impact opportunity to shape how work happens at Dropbox.

Key Responsibilities

• Own and evolve Jira Cloud, Confluence Cloud, and Loom Enterprise as secure, scalable collaboration platforms
• Define and roll out governance standards for workflows, permissions, templates, and information architecture across teams
• Reduce configuration sprawl and platform technical debt to improve maintainability, reporting consistency, and user experience
• Design and implement automation and integrations using Jira Automation, APIs, and scripting to replace manual processes with durable solutions
• Partner with Engineering and TPM teams to align workflows with SDLC best practices and enable consistent execution across organizations
• Improve visibility and confidence in reporting by standardizing configuration patterns and driving adoption of best practices
• Enable asynchronous-first collaboration by strengthening Loom adoption and defining clear patterns for using video updates effectively
• Maintain platform reliability, security, and operational excellence, including incident response and root cause follow-through
• Create and maintain clear documentation, runbooks, and scalable operational practices
• Provide occasional on-call support to address bugs, outages, and operational issues while maintaining a stable, high-quality experience

About This Opportunity

Following migration to Jira Cloud, Dropbox is entering the next stage of platform maturity. This role requires a strategic mindset paired with hands-on technical execution. You will shape governance frameworks, standardize workflows across a distributed organization, and leverage automation to increase team productivity. The ideal candidate combines deep Atlassian platform expertise with a passion for creating intuitive collaboration experiences at scale.