Customer Quality Engineer

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for innovative companies in the Americas.

The Role

The Customer Quality Engineer is a technical position that communicates with customers on quality-related issues and coordinates with regional Quality Teams to efficiently resolve concerns and drive continual improvements. You will report to the Head of Global Quality and have significant impact on maintaining and improving customer satisfaction on major programs.

Key Responsibilities

• Review and integrate customers' quality requirements into MISUMI Americas Quality Management System, whether formalized through supplier quality manuals or customer interviews
• Support APQP and PPAP activities, including implementation of optimized measurement plans for mechanical parts
• Ensure analytical and manufacturing techniques are consistent across manufacturing partners and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
• Provide subject matter expertise to Program Managers to solve problems and develop structured problem-solving capabilities across functional groups
• Act as the bridge between customers and regional Quality Teams, ensuring quick resolution without unnecessary delays from time zone differences
• Identify and implement improvements to MISUMI Americas Quality Management System and manufacturing partner network based on customer engagement
• Implement and monitor performance indicators for customer quality metrics
• Coordinate with manufacturing partners on customer-initiated quality concerns

Impact

Ensure Quality is recognized as an order-winning proposition by securing early engagement with customers to understand requirements, align manufacturing partner capabilities, and optimize execution. Post-sale, serve as the subject matter expert coordinating regional quality team responses to resolve customer issues efficiently.