Sales Operations & Growth Enablement Manager

About SERHANT.

SERHANT. is the most followed real estate brand in the world, delivering proven results for buyers, sellers, and developers. The company revolutionizes the traditional brokerage model through media and content creation, powered by a full-service in-house film studio and an amplification platform that reaches more people than competitors.

About the Role

The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. You will drive accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization.

This role requires a highly organized, detail-oriented, and analytical professional capable of managing multiple priorities in a fast-paced, high-growth environment. You will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.

Key Responsibilities

• CRM Ownership & Administration: Serve as primary owner of the Growth Department CRM, managing configuration, user setup, permissions, workflows, automations, and system enhancements
• Monitor CRM adoption, compliance, and data integrity across the department
• Develop dashboards and reporting that provide visibility into team activity and performance metrics
• Conduct regular CRM audits to ensure accuracy and completeness of data
• Identify opportunities to improve CRM processes and automation
• Create and maintain CRM training materials, standard operating procedures (SOPs), and best practices documentation
• Train, onboard, and support all users on CRM functionality and departmental processes
• Reporting & Analytics: Build and maintain performance dashboards and KPI tracking for Growth Department initiatives
• Compile weekly, monthly, and quarterly reports for executive review
• Analyze trends and provide actionable insights to drive team performance
• Operational Support: Coordinate travel, meetings, and logistics for Growth Department leadership and team events
• Maintain organized filing systems and documentation standards
• Support recruiting and expansion initiatives with data management and administrative coordination

Ideal Candidate Profile

You are proactive, detail-oriented, and thrive in fast-paced environments. You excel at managing multiple priorities, possess strong analytical and problem-solving skills, and are comfortable working with CRM platforms and data analytics tools. Your communication skills are excellent, and you are eager to support executive leadership and contribute to organizational growth.

This is a remote position based in the USA.

Salary Disclosure: This listing displays an editorial market estimate of $90,000–$140,000 USD annually. This is not employer-provided compensation information and may vary significantly based on experience, qualifications, location, and market conditions. Please contact the employer for official salary details.