Technical Support Analyst
💰 $55,000 – $85,000/yrMarket estimate · not provided by the employer
Job Description
About Tabs
Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, helping teams eliminate manual work and accelerate cash flow.
High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York with deep expertise in finance and AI.
Why This Role Matters
We're seeking a highly capable, fast-thinking Technical Support Analyst to manage the growing volume of technical support requests from our merchants. You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring customers experience Tabs at its best.
You'll collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. This role is ideal for someone with customer empathy, a strong technical background, experience with ERP systems (NetSuite, QuickBooks), comfort with ambiguity, and a passion for solving complex problems.
Key Responsibilities
- Resolve complex support issues from merchants via email, Slack, and chat with fast, clear, accurate responses
- Own ticket triage and prioritization, identifying root causes and escalating appropriately
- Troubleshoot technical issues related to invoicing, payments, integrations (QuickBooks, NetSuite, Stripe), and merchant data workflows
- Identify patterns and recurring issues, providing actionable insights to Product and Engineering teams
- Educate and empower merchants through proactive guidance on Tabs best practices
- Collaborate cross-functionally with Customer Success, Engineering, and Contract Operations to drive resolution and product improvements
Ideal Candidate
You thrive in high-stakes, fast-paced environments, love solving problems, and are obsessed with delivering world-class merchant experiences. Technical acumen combined with strong communication skills is essential.