About the Role

Join Asana's Portfolio Customer Success team as a Customer Success Manager (CSM) responsible for adoption and retention across a large customer base. You'll partner with customers to leverage Asana, including Asana Intelligence and AI-powered features, to achieve their unique business objectives. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor, with subject-matter expertise on consumption-based service plans.

What You'll Achieve

Work with Asana customers across industries, functions, and lifecycle stages in an assigned book of business
Conduct discovery to build rapport and understand customers' needs, business processes, and vision
Consult on change management to help customers adopt Asana as a new way of working
Lead design workshops enabling customers to build and adapt their processes in Asana
Deliver storytelling business reviews articulating value realized and identifying opportunities for deeper impact
Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term retention
Consult on AI adoption strategy: translate Asana's AI capabilities into measurable business outcomes, including consumption-based planning, ROI framing, and executive storytelling
Drive change management for AI transformation, helping customers navigate people, process, and technology shifts toward genuine AI-enabled productivity
Act as primary advisor connecting specific Asana AI features to customer workflows, industry context, and strategic goals

About You

5+ years of demonstrated success in Account Management or Customer Success roles
Data literacy with comfort working with usage data, health scores, and platform analytics to inform account strategy
Experience helping customers evaluate, adopt, or scale AI tools in workflows, or demonstrable ability to learn and advise rapidly on AI adoption
Change management expertise for technology transitions, guiding organizations through process and behavioral shifts
Curiosity about AI tools and emerging technologies, with willingness to learn and leverage them to enhance productivity and collaboration
Ability to represent the voice of the customer back to Product regarding AI feature gaps and adoption blockers

Location & Employment

This role is remote based in California, USA.

Salary Disclosure: This listing shows an editorial market estimate of $70,000–$110,000 USD annually. This is not an employer-provided salary figure and may vary significantly by experience, qualifications, and location. Consult Asana's official job posting for actual compensation details.

Results for "Customer Success Management"

Customer Success Manager

Strategic Customer Success Manager - Americas

Customer Success Manager - Portfolio Accounts