Lead, Strategic Initiatives, Operations and Member Experience

About the Role

Within Chime's Operations & Member Experience organization (OMX), the Strategy & Innovation Team defines multi-year strategy and serves as an incubation unit for identifying step-function improvements in member support experiences.

As a Strategic Initiatives Lead, you will build the future of member support at Chime. While many teams focus on today, you focus on what's next. You'll partner across product, engineering, analytics, operations and beyond to advocate for Chime members, develop strategy, and execute implementation.

Success requires strategic thinking, influence, results orientation, and project management skills. This role suits self-starters who thrive in flat, fast-moving organizations, navigate ambiguity confidently, align diverse collaborators, and make data-driven decisions.

Key Responsibilities

• Develop and implement cross-functional strategic initiatives to create and scale world-class member support experiences
• Perform analyses and research to assess opportunities and inform decision-making
• Present insights and influence outcomes with executives and cross-functional teams (Product, Operations, Engineering, Analytics)
• Structure ambiguous problems with clear problem statements, analytical frameworks, and quantifiable success metrics
• Develop compelling narratives driving clarity, understanding, and alignment around new ideas

Required Qualifications

• 8+ years professional experience delivering strategic and operational projects at top-tier management consulting firms
• Strong analytical, problem-solving, and strategic thinking skills
• Proven ability to dig into data, think from first principles, and deliver tangible results on complex projects
• Track record synthesizing disparate information into succinct, accurate summaries
• Demonstrated leadership of complex multi-team projects from conception through execution
• Exceptional communication and presentation abilities
• Comfort operating in ambiguous, fast-paced environments with a collaborative mindset

Compensation & Benefits: Full-time employees receive competitive bonus, equity package, and comprehensive benefits.

Salary Disclosure: Chime's published range for this role is $138,000–$190,000 USD annually, based on location, skills, qualifications, and experience.