Senior Solution Consultant – Post-Sales, Platform

About Socure

Socure is building the identity trust infrastructure for the digital economy, verifying 100% of good identities in real time and stopping fraud before it starts. The mission is significant, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility—those who move fast, think critically, act like owners, and care deeply about solving customer problems with precision.

About the Role

We're seeking a Senior Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure's identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption. This position is ideal for someone with strong technical aptitude, client-facing experience, and a desire to grow in a collaborative, fast-paced environment.

Key Responsibilities

Implementation Support & Onboarding

• Assist with onboarding efforts for new clients, helping configure and deliver Socure's platform according to customer needs
• Support technical integrations by working with client teams and providing input on best practices
• Contribute to early-stage client success by ensuring solutions are implemented effectively

Technical Assistance & Client Support

• Troubleshoot technical issues during early deployment stages in coordination with Support and Customer Success teams
• Work alongside internal teams to ensure client questions are addressed quickly and thoroughly
• Participate in ongoing optimization efforts to improve the client experience

Configuration & Customization

• Gather and document technical and functional requirements from clients
• Translate client workflows into effective product configurations
• Assist in resolving integration or product issues, escalating as needed

Training & Enablement

• Develop and deliver training materials tailored to client technical teams
• Support client success through documentation and knowledge transfer
• Help clients maximize value from the Socure platform

Cross-functional Collaboration

• Work with Sales, Product, and Engineering teams to understand platform capabilities and customer needs
• Gather client feedback and communicate insights to internal stakeholders
• Contribute to improving onboarding processes and customer success outcomes

What We're Looking For

You bring a combination of technical knowledge, customer-facing expertise, and problem-solving skills. You're comfortable working with APIs and technical integration concepts, have experience in post-sales or customer success roles, and communicate clearly with both technical and non-technical audiences. You're proactive, detail-oriented, and thrive in fast-paced environments. You're also eager to learn about identity verification, fraud prevention, and the broader fintech ecosystem.

💰 Compensation not publicly listed. Market estimate for similar roles: from $70K, varying by experience and location.