Associate Director, Global HR Operations

About Agoda

Agoda bridges the world through travel. Founded in 2005 by two entrepreneurs passionate about exploration, Agoda is now part of Booking Holdings [NASDAQ: BKNG]. With over 7,000 employees across 90 countries, we connect millions of travelers to hotels, holiday properties, flights, and experiences worldwide. Data and technology fuel our culture of curiosity and innovation.

About the Team

The People Team attracts, develops, and retains exceptional global talent while fostering an inclusive, high-performing environment where employees grow and contribute meaningfully. The People Experience and Services function designs and delivers critical people experiences, services, and operating foundations throughout the employee lifecycle—from onboarding and mobility to workplace services and trusted employee support.

At the core sits People Services & Help Desk, Agoda's front door for People support, complemented by specialist People Relations Services teams. Together, these units ensure employees and managers experience responsive, clear guidance and effective issue resolution across all people matters.

The Opportunity

We seek an Associate Director, Head of People Services & Help Desk to lead employee-facing People service delivery across:

• People Help Desk / Tier 1 support
• Tier 0 / self-service foundations
• Global People Relations Services

This leadership role shapes how employees and managers access support for day-to-day HR questions, lifecycle support, and complex or sensitive employee matters requiring specialist intervention. You will drive service quality, operational excellence, and people experience across Agoda's global workforce.

What We're Looking For

You bring strategic HR leadership experience, expertise in people service delivery models, and a proven track record managing high-performing teams. Strong organizational skills, cross-functional collaboration, and a commitment to employee experience are essential. Experience with HRIS systems, global HR operations, and scaling people functions across diverse geographies is valued.

What We Offer

• Relocation support provided to Bangkok
• Work within a global, data-driven organization
• Opportunity to shape people strategy at scale
• Inclusive, high-performing culture across 90 countries

Salary Disclosure: This listing shows an editorial market estimate of $70,000–$100,000 USD annually, based on role level and market data. This is not employer-provided compensation and may vary significantly by candidate experience, qualifications, location, and market conditions. Agoda will disclose actual salary during recruitment.