Lead, Strategic Initiatives, Operations and Member Experience

About the Role

Within Chime's Operations & Member Experience organization (OMX), the Strategy & Innovation Team defines multi-year strategy and serves as an incubation unit for identifying step-function improvements in member support experiences. As a Strategic Initiatives Lead, you will build the future of member support at Chime by partnering across product, engineering, analytics, and operations to advocate for members, develop strategy, and execute initiatives.

This role suits self-starters with strategic thinking, influence, and project management skills who thrive in flat, fast-moving environments, navigate ambiguity confidently, and make data-driven decisions.

Key Responsibilities

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for members
• Perform analyses and conduct research to assess new opportunities and inform decision-making
• Present insights and influence outcomes with Chime executives and cross-functional teams (Product, Operations, Engineering, Analytics)
• Bring structure to ambiguous problems by defining problem statements, analytical frameworks, and quantifiable success metrics
• Develop compelling narratives that drive clarity, understanding, and alignment around new ideas

Required Qualifications

• 8+ years professional experience, including strategic and operational projects at top-tier management consulting firms
• Strong analytical, problem-solving, and strategic thinking capabilities
• Proven ability to dig into data, think from first principles, and deliver tangible results on complex projects
• Skill in synthesizing disparate information quickly into succinct, accurate summaries
• Demonstrated track record leading complex multi-team projects from conception through execution
• Exceptional communication and presentation skills
• Collaborative approach with low ego and ability to work effectively across diverse teams
• Comfort operating in ambiguous, fast-paced environments

Employment & Compensation: Full-time position. Full-time employees are eligible for bonus, competitive equity, and benefits package.